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Medical Office Assistant Diploma Program

ABC Access Business College has helped many graduates transform their lives into long-term employable skills. Government funded training available. The grant could be up to $28,000. If applicable child daycare up to $1,000 per child. Maximum $2,000 per month.


*This Diploma program is approved as vocational program under the Private Career Colleges Act, 2005

Medical office assistants perform a variety of secretarial and administrative duties in doctor’s offices, hospitals, medical clinics and other medical settings.

Career opportunities

Medical secretary, ward secretary, medical office assistant.

Main responsibilities

Medical office assistants perform some or all of the following duties:

Schedule and confirm medical appointments and receive and communicate messages for medical staff and patients.
Prepare, key in, edit, and proofread medical records, reports, articles, case histories and correspondence from machine dictation, shorthand and handwritten notes using computers.
Interview patients in order to complete forms, documents and case histories.
Complete insurance and other claim forms.
Initiate and maintain confidential medical files and records.
Prepare financial statements and billing procedures.
Order supplies and maintain inventory.
Determine and establish office procedures and routines.
May supervise and train other staff in procedures and in use of current software.

Employment requirements

Completion of secondary school is usually required.
Completion of a one- or two-year college program or other specialized courses for secretaries or medical secretaries is usually required.
Receptionists and switchboard operators greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties.


They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors.

Career opportunities

Answering service operator, medical receptionist, admitting clerk, hospital admitting clerk, receptionist, business receptionist, dental receptionist, front desk clerk (except hotel), reception clerk, switchboard operator, telereceptionist.


Main responsibilities

The following is a summary of the main responsibilities for some occupations in this unit group:

Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, and provide information in person and by phone and may perform clerical duties and maintain front desk security and security access lists.
Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, taking messages and providing information as required; and may perform clerical duties.
Answering service operators answer telephones and record and relay messages.
Front desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.

Employment requirements

Completion of secondary school is usually required.
On-the-job training may be provided.

Additional information

Some receptionists are required to be bilingual or multilingual to perform their duties.

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